Robyn Massey

Robyn Massey

Robyn Massey

Retired from IBM

Collaborative relationship manager inspiring teams to operational excellence. Thought leader skilled at transforming businesses through process optimization. Influential executive known for coalition building. Adept at balanced decision-making in rapidly changing business environments.

Robyn performed a host of critical function roles at IBM over 20 years, including:

Project Planning and Management
• Led transitional activities for 1.5K-member organization, attaining higher level of software development productivity (Software Engineering Institute Level 2).
o Developed project and communication plan, defined transition process, resource requirements, and time line.
o Created process and transitional documentation, supporting organizational transition.
• Directed multimillion-dollar hardware implementation and organizational change projects for large commercial strategic outsourcing contracts, receiving multiple awards, including IBM Golden Circle.

Contract Management
• Decreased contract negotiation time by correlating client business requirements against cloud computing organizational delivery capabilities through collaborative effort with sales team members.
• Reduced number of troubled contracts, post-contract signature, by implementing contract reviews.

Account Management
• Received IBM Sales Eminence and One Hundred Percent Club awards for increasing account portfolio growth 35% annually for 4 consecutive years.
• Converted troubled contracts to satisfied clients employing governance management principles.
• Delivered gross profit levels of 30%+ for assigned account portfolio, of multimillion-dollar contracts, for 7 consecutive years.
Strategic and Operational Planning
• Provided economic development consulting to eThekwini Municipality, serving as 1 of 6 globally selected executives that comprised the IBM Smarter Cities Challenge South Africa team.
• Yielded $500K annually by including consulting in database administration portfolio.

Robyn has Master’s in business administration (MBA), Wake Forest University, Winston-Salem, NC and Bachelor of Arts (BA), Mathematics, University of North Carolina at Charlotte (UNCC), Charlotte, NC

Her Civic Activities & Accomplishments include:
Current Member and Former Board Member, National Coalition of 100 Black Women, Queen City Metropolitan Chapter
Member of the New Generation of African American Philanthropists
Sustainer, Junior League of Charlotte
University of North Carolina at Charlotte Distinguished Alumni Award Recipient
Former Strategic Planning Committee Chair, Charlotte Alumnae Chapter of Delta Sigma Theta Sorority, Inc.
Former Chair of Strategic Planning, South Atlantic Region of Delta Sigma Theta Sorority, Inc.
Former member of the University of North Carolina at Charlotte Foundation Board
Past President, University of North Carolina at Charlotte Alumni Board of Governors
Former member of the College of Liberal Arts & Science Dean’s Advisory Council, University of North Carolina at Charlotte